CONTACT US
We’d love to hear from you!
Fill in the form below and a member of the team will be in touch ASAP.
1300 689 866
General Enquiries 24/7 1300 111 688 Sales Hotline
FAULT & EMERGENCIES
Find your local distributor here. For blackouts, faults and outages in your area, contact your energy distributor
WANT TO GET IN TOUCH
Email us and we will be in touch with lightning speed.
OTHER CONTACT SERVICES
Please call us if you are having difficulty paying this bill or to find out about available payment options. For eligible residential customers, there are a number of options available including, energy concessions & rebates, Centrepay, payment plans and Energy Account Payment Assistance. Call us on 1300 689 866 for more details.
CHAT WITH US ONLINE
Our energy experts are here to answer any questions you may have.
WE CHAT
1300 460 888
Weekdays, 9am-8pm
FEEDBACK & COMPLAINTS
Letting us know about your experience with us helps to improve the way we do business in our systems, policies and procedures. If you have feedback, or an issue you’d like us to resolve, contact us by sending an email to support@covau.com.au or call us at 1300 689 866 to discuss how we can work together.
If you’re not satisfied with how we handle your complaint or query, please contact Energy and Water Ombudsman
For more details, please refer to our Standard Complaints and Dispute Resolution Policy.
